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Customer Support Services

Starview’s Customer Services Team provides expert regional and headquarters-based support services. These services are customized to your needs.
Starview Customer Services include support through:
  • Phone and email support during regular business hours (In Europe, Japan and North America)
  • Web support via CRM site (link)
  • Major software release upgrades
  • Maintenance releases
  • Documentation updates
  • Membership in user groups

All customers currently under active support are provided with the following services:
  • A web-based support interface to ask questions, report any issues and check status
  • Contact with a Product Services Engineer through email or phone
  • Secure download area for documentation, product releases and patches

 

 

 

“At Starview the technology is always evolving to exceed our customers’ expectations”

Michael Bowker,
Software Engineer

 

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