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Starview brings telecommunications companies unprecedented opportunities to provide innovative services while growing revenues and profits in a highly competitive industry. Starview enables analysis and automatic response to massive streams of business events as they occur, rather than days or weeks later. This can lead to improved call quality in real-time, detection of impending fraud before it becomes an issue, the ability to offer highly differentiated and personalized services, and optimal network and service quality.
Starview enhances Operational Support Systems (OSS) and Business Support Systems (BSS) through real-time operational monitoring, analysis and action. With the Starview Smart Enterprise Platform, telecommunications companies can manage end-to-end business processes for acceleration of order fulfillment, integration of OSS/BSS functions, improved customer satisfaction through real-time monitoring of degradation or service failures, and much more.
Our solutions help telecommunications companies not only respond to current situations, but look forward to predict future states. The ability to identify trends very early on gives the power to understand the operational state of the network in sufficient time to be proactive.
Some important applications of Starview solutions include:
Call Quality
Call quality is a key metric for telecommunications companies, tightly coupled with both customer satisfaction and corporate performance. The ability to instantly respond to a drop in call quality lets the company immediately detect the beginnings of a trend, and to immediately respond. With the Starview Smart Enterprise Platform, telecommunications firms can perform real-time monitoring of call quality, report and display call quality faults, send fault notification and perform additional fault isolation after a fault has been detected.
Revenue Enhancement
The telecommunications industry is a leader in its ability to provide highly differentiated services, and build revenue models around them. This capability requires the ability to monitor the service delivery infrastructure, identifying network events that indicate specific services and tracking such information to ensure proper billing. The Starview solution enables telecommunications companies to deliver, monitor, track and bill for specialized services.
Fraud Detection
Telecom fraud is rampant, and open networks are vulnerable to attacks from both hackers and thieves. The mobile phone industry requires real-time solutions that can detect and stop suspicious activities based on internal and external data. The Smart Enterprise Platform helps identify atypical activity patterns, whether based on user information, location, time of day or other criteria, enabling instantaneous analysis and reaction to minimize damage and maximize profits.
Network Monitoring and Management
The real-time, stream-based nature of a network makes it a prime candidate for an event-based system. The Starview Smart Enterprise Platform can monitor network elements, analyze their behavior in real-time, and take action before incipient threats become major issues. Similarly, the Platform can form the basis for a system or network monitoring solutions, tracking Key Performance Indicators (KPIs) and enabling split-second action based on rules.
Personalized Services
Carriers are presented with real-time location and event data from millions of subscribers. Correlating this data with account information about who the subscribers are, where they are located, their personal preferences, and the services to which they have subscribed, enables carriers to proactively present high-value personalized services. With the Starview Smart Enterprise Platform to manage event streams and make sense of huge amounts of real-time information, they can now provide personalized services that lead to increased customer satisfaction, maximum Average Revenue per User (ARPU) and profitability.
Flexible Billing Solutions
Telecommunications companies often serve as intermediaries, delivering content on-demand to subscribers while not actually owning the content itself. In order to adequately charge subscribers and compensate content providers, they need to implement flexible billing solutions that can quickly detect pre-paid thresholds, balance demand and authorization, and return sub-second responses.
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